Jyoti is COO for Commercial Services and works in partnership with the CEO and team leaders to implement the division strategy and business plan.
Her key areas cover driving performance, operational efficiency and increased profitability through financial management, the engagement of our people and the effective use of systems and processes.
A Chartered Member of the Institute of Personnel and Development, Jyoti's background is in human resources, operational change and employee engagement. Her role combines her expertise in HR, with detailed financial knowledge and my focus is leading change, establishing organisational structures and operating systems that underpin the achievement of our goals.
Jyoti identifies areas of focus and works with the team leaders to coordinate, develop and embed continuous improvement in an environment where people can progress their careers.