Julia is responsible for all operational aspects of implementing client work, operational performance, service delivery and excellence and ensuring that regulatory and compliance requirements are adhered to at all times. She is responsible for the analysis and delivery of Management Information (MI) for performance-related objectives for her clients. Through her work she has developed a core expertise in the development of bespoke case management workflows, and process mapping of work tasks generally, product development, devising new service lines and in commoditised working practices. DWF Conforma, (the eLearning suite covering FCA regulatory drivers such as TCF, CCA Complaints handling and Mental Health& Vulnerability) was created from an idea to deliver services differently to clients whilst enabling them to meet the ever-demanding regulatory changes in an innovative fresh way.
This means that Julia can offer direct, relevant strategic advice on collections and recoveries and relevant FCA compliance, as well as providing internal and external team training on motor finance collections and recoveries, process and procedures with a slant on the regulatory environment and compliance requirements.
She i passionate about change and innovation and about the people in her teams with focus on discovering and nourishing talent and supporting alternative routes to qualification. Working with DWF's Service Delivery Executive on delivering legal services differently she now heads the commercial division of the Legal Support Centre (LSC) centrally managed and located in Manchester, delivering legal support work across the commercial services division to the firm nationally.
Julia also chairs DWF's Manchester Office's Corporate Social Responsibility Group and fundraising committee supporting fundraising initiatives in support of the DWF Foundation.
Julia is a keen runner and netballer with a love for photography and Italy. She is also Chair of the Charity Fundraising Committee for DWF's Manchester office.