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        Jason Ford

        Head of Connected Services // Partner

        Helping the heads of the Connected Services businesses deliver their services to clients as effectively as possible so that clients experience the unique multi-disciplinary approach DWF can take.

        My background and training is as a lawyer, with a particular focus on resolving professional negligence and other commercial claims.  Having transitioned through partnership and into management, I have spent the last few years in an operational role as the COO of a multi-disciplinary alternative business structure.

        I am really interested in the process of providing insurers and their policyholders with a professional and effective solution to handle and resolve their claims as quickly as possible.  Different clients have different needs, whether it be claims handling, loss adjusting, accountancy, legal or other specialist skills, or a combination of some or all of these.  Some require a cradle to grave service that handles a claim from first notification to final resolution underpinned by a case management system.

        I was therefore delighted to have been given the role of the day to day running of DWF's Connected Services division, reporting into our group CEO Andrew Leaitherland.  The aim is to provide clients with a service that is truly unique and "does things differently", beyond providing purely legal services.

        The Connected Services division has 7 specialist services, sometimes working directly with clients, sometimes as a combined service with lawyers.  It includes:

        • DWF 3Sixty – a software and application development company
        • DWF Advocacy – a team of specialist advocates
        • DWF Claims – a claims management company
        • DWF Costs – a team of specialist costs advisors
        • DWF Forensic – a team of forensic accountants
        • DWF Technical & Adjusting – a team of technical experts and loss adjusters
        • DWF Ventures – the home to a number of services, including:
          • Resource – a network of skilled professionals available as consultants
          • Consultancy – an advisory service e.g. business change consultancy