- 15:00 - 15:15 - Protecting Brand Reputation
Practical tips for how to respond to derogatory reviews, defamatory allegations and other reputation damaging activity online and in the press.
David Summerhayes, Senior Associate, DWF Law LLP
- 15:15 - 16:15 - Creativity and the Customer Journey
This innovative session will demonstrate how serious creativity techniques can be used at strategic "customer milestones" to improve delivery and reduce cost.
Ed Hunt, Co-Founder & Principal Consultant for Improvement, DWF Consulting
Jason Dunning, Principal Consultant, DWF Ventures
- 16:15 - 16:30 - Global Hotel Survey
A discussion of the key takeaways of the current European hotel market from STR. STR collects hotel performance data from over 63,000 hotels in 180 different countries.
Sophie Colvin, Senior Business Development Manager, STR
We appreciate that people may have commitments in the afternoon which they can't get out of so if you would just like to attend our networking drinks event (which is now in it's 3rd year), this starts from 16:30. Please RSVP using the link to choose which option you would like to attend.
DWF's Hospitality Sector team offers the strength and depth you can expect from a leading legal business. To find out more about our offering please visit our sector page or contact Melanie Williams, Partner, who leads both our Real Estate Sector and the Hospitality Sector group.
This event is relevant to senior decision makers at hospitality organisations.
We look forward to seeing you there!