Define your strategy
We release the true value from a strategy.
Every new business, product, improvement, or transformation began with a central 'Vision', whether this was documented or not.
The challenge most businesses face is in the translation of these visions into a common shared purpose, aligned activity with value being added to the desired audience.
Our energetic team work along-side businesses to develop complete clarity across all levels of the organisation in relation to what needs to be achieved; defining how the value from the vision can be realised.
Upgrade your customer's experience
We take the guess work out of the equation.
The feelings a customer is left with following an encounter with any organisation is a direct result of a collective of interactions, each one adding or detracting from the overall experience felt. In this mixed-bag are digital and physical interactions, direct and indirect exchanges of information. Pinpointing exactly where improvements and developments are required can sometimes be a guessing game, usually based on what is visible at that moment in time.
Our team of specialists define, analyse and enrich our client's understanding of the path their customers take using a hands-on collaborative approach. Our goal is to empower our clients to make better decisions in order to continually improve experiences, reduce costs and focus resource and activity where the impact is going to make a real difference.
Enrich your processes
We support businesses to engage with their processes.
Almost three-quarters of businesses do not have the specialist resources available or the capacity to document their most important processes. This adds challenges into the business-mix creating guess-work, inconsistent service delivery practices and heightened risk of compliance failure, amongst a plethora of other dangers.
Our team of process specialists work in short-sharp project bursts, or structured delivery programmes, to ensure objectives are achieved and knowledge is transferred.
One of our core goals is to enable businesses to sustain the work started together. This aligns with our drive to become a valued disposable resource, as opposed to blocker to progress. With a see-one, do-one, teach-one approach, we freely share our knowledge and tricks of the trade with our clients, empowering them to reduce costs and increase their ability to continuously identify valuable opportunities and risks.
"Ed and Jason helped us streamline our Performance Management process focusing on our College's core strategy and mission. Working with Ed and Jason gave us the time to focus, evaluate and refine key processes. They were professional, efficient and innovate with a touch of humour thrown in."– Assistant Principal, Carmel College
"Ed and Jay adapted and understood our business immediately and extracted everyone’s thoughts, priorities, creative ideas and possible solutions in a very intuitive way that everyone connected with. Ed and Jay positively connected with our team to extract what we felt our strengths are but more importantly where we can improve and ideas for how to do this. The clarity on the reporting structure has been excellent which is helping us to convert the findings and touch points into real outputs that we can action."– Director of Commercial Lettings, Urban Splash
"Working with DWF has helped us to gain a deeper understanding of our business area and the possibilities for innovation and change. In addition we have been able to short cut the time lines for understanding what solutions are available in the market place and how relevant and flexible those solutions are against Fujitsu’s specific business needs."– Commercial Manager, Fujitsu