DWF Claims

How we can help

With particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance, we recognise that claims management protocols need to be adjusted to account for the underlying risk and varying legal, social and political environments.

Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We approach each client relationship as a partnership aiming to provide our expertise and resources in a manner and at a cost that delivers the requirements of that particular business.

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Our global Claims locations

1. Australia

Australia

Office address:
Sydney
Level 18,
363 George St,
Sydney NSW 2000

Mat Holland, Claims Director

T: (61) 2 8235 4044
M: (61) 419 094 812
E: mat.holland@DWFClaims.com

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DWF Claims Australia has particular expertise in matters concerning Professional Indemnity, General Liability, Marine Liability, Financial Institutions, D&O, Management Liability, Legal Expenses and Property Insurance.

2. Canada

Canada

Office address:
Toronto
111 Queen Street East
Suite 450
Toronto, ON
M5C 1S2
Canada

Krystyna Kouri, Claims Director – Canada

T: 647-256-3525
M: 647-980-2957
E: Krystyna.Kouri@DWFClaims.com

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DWF Claims Canada is based in Toronto and is one of the few TPA firms in Canada fully licenced across all provinces. Offering a fully bilingual service we ensure that all and any claims in Canada (including Quebec) can be managed under one roof.

3. France

France

Office address:
Paris
137-139 rue de l'Université
75007 Paris
France
Toque K0165

Carole Demarquay, Claims handler

T: +33 (0)1 40 69 26 62
M: +33 (0)6 42 17 08 83
E: carole.demarquay@dwfclaims.com

DWF Claims France is a global claims management business working with both Lloyds (UK-based) syndicates as well as French brokers and insurers. We have particular expertise in liability insurance, focused in motorsports claims.

4. Ireland

Ireland

Office address:
Dublin
5 George's Dock
IFSC
Dublin

Aidan Leonard, Claims Director – Ireland

T: +353 (0) 1 790 9465
M: +353 (0)87 7980531
E: aidan.leonard@DWFClaims.com

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DWF Claims in Ireland specialises in Professional Indemnity, Casualty/Property and Motor and currently administers the Special Purpose Fund on behalf of the Law Society of Ireland and Participating Insurers for the local Irish market.

5. Italy

Italy

Office address:
Milan
Via dei Bossi 6
20121 - Milano
Italy

Enrico De Micco, Claims Director – Italy

T: +39 0230317973
M: +39 3427008841
E: enrico.demicco@dwfclaims.com

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DWF Claims Italy has significant experience in the London market (i.e. Lloyds brokers, TPAs, coverholders and/or Syndicates). Each of our claims handlers are fully bi-lingual qualified in both English and Italian. Local claims correspondence is in Italian while claims data capture & reporting are in English.

6. United Kingdom

United Kingdom

Office address:
London
20 Fenchurch Street
London
EC3M 3AG

Neil Sully, Global Head of Claims

T: +44 207 645 9594
M: +44 7717 861 461
E: Neil.Sully@DWFClaims.com

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DWF Claims is a global claims management business specialising in the management and administration of all classes of commercial lines claims. We are the only commercial SME Third Party Administrator with a global footprint in all the major international insurance hubs.

7. USA

USA

Office address:
Chicago
740 Waukegan Road
Suite 340
Deerfield, IL 60015
USA

Reed Millsaps, President

T: 847 607 9023
M: 262 496 3945
E: Reed.Millsaps@DWFClaims.com

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DWF Claims USA is a unique, global claims management business with particular expertise in matters concerning Professional Indemnity, Architects & Engineers, Directors & Officers, Employment Practices, and Financial Lines Insurance.

Our proprietary claims management system: Claimsview

Underwriters can access reports and statistics on individual claims or entire portfolios, as well as several years of accounts. A client dashboard provides instant graphical analysis on losses according to statistics (such as location and loss code), as well as opportunities to investigate varying data sets (such as year of account or period), access a full electronic file (incorporating incoming and outgoing correspondence, internal referrals and all policy documentation), produce in-depth Management Information, capture SLA and KPI data and assess DWF Claims' conduct objectively.

15,000

We create over 15,000 new claims in Claimsview every year.

Industry relationships you can trust

Working for insurer clients including Allianz, AmTrust, Arch, ARK, Axis, Barbican, Beazley, Brit, DTW 1991, Hiscox, Liberty Specialty Markets, MS Amlin, Neon Paragon, Starr, Tokio Marine Kiln, XL Catlin Zenith and Zurich, we are trusted to deliver a bespoke claims management and support service on a global level.